About 46 hours ago, I sent a form to a Facebook game provider who shall remain nameless, though "a", "g", "n", "y" and "z" are all in the name. Earlier this evening, I found an e-mail in my inbox from this company, asking for my feedback on their customer support. I clicked on the survey, and was asked a yes-or-no question about my customer satisfaction. I said no, and filled in the box provided for comment with the following:
"You haven't responded to my problem yet. I got the auto-response that said you had received my complaint, but I haven't gotten a response yet. I think there are still about two hours left in the 48 that you allot yourself, though, so here's hoping.
I am distinctly unimpressed with a company that does not respond to customer comments, but sends a survey wanting feedback on the service provided."
I also said that on a scale of 1 to 10, I would be a 3 in terms of recommending them to others. That's why I blogged this. Even if they get back to me in the two hours they have left, I still think it's lame that customer feedback was more critical and time-sensitive for them than customer service.
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